Wednesday, August 23, 2017

A Not-so-Gracious Hello

Those of us old enough to remember “Laugh In” fondly remember Lily Tomlin’s insufferable telephone operator Ernestine, who would hound customers with a greeting that began, “A gracious hello. . .,” followed by a harangue that let the customers know that in a battle between themselves and the phone company, there could be only one winner.

"one-ringy-dingy, two ringy-dingy"
I have been in a similar battle lately and losing it.  Over the past month, I have received more than 20 calls that began, “This is Verizon with an urgent message. This is not a marketing or service call. We are trying to get in touch with Kerri I. If this is Kerri I, please press 1. If this is not Kerri I, please press 2.”

Because I am a sap (Audrey uses a stronger word), and because the calls insidiously come from an exchange and a town in my calling area, I have often answered them, mistakenly believing they are actually for me. Disappointed but determined, I dutifully press 2 to let the caller know that No, I am not Kerri I. The call does not end there, however. I get a series of recorded questions, such as “Is Kerri I available? If Kerri I is not available, please pass along a message to Kerri I.”

Now, here comes some strange shit. I am asked to pass along a specific number to Kerri I and to let her (him) know that she/he should call the number and then enter a special 10-digit code number (555-555-5555). Yep, ten 5’s. Now that is an easy-to-remember but not too secret code. Who thinks this stuff up?

Twice in the last two weeks, I have gone further. After following another instruction and pressing the number 3 to get myself removed from the call list, an operator has come on the line. When I explained that I am not Kerri I, I was asked to tell the operator my phone number. For some strange reason, this request made me nervous. I said, “You called me, so you must know the number.” The response came: “Sir, if you don’t tell me the number, I cannot take your number off our list.” “Well, I am not stating my number aloud,” I replied. (I made this decision because somewhere I heard that you are not supposed to use the word “yes” with a crank caller or to give out information that could be used to identify you in some way. A little late for caution, you might say, but that’s where I drew my line in the sand. We had reached a standoff. The operator hung up, and I felt a little satisfaction. Of course, I received the same call at least three more times later that same day. I hung up each time even without pressing 2. So there!

I decided to do some detective work. I looked up Kerri I in whitepages.com and discovered such a person existed in a town nearby with a number that was just like mine with one digit changed. Now, I would be ready for Verizon should there be a next time with a surefire way to get them off my back (or out of my ear).  

Predictably, the call came a day later. Then time, I pressed 1. The operator was thrilled to be speaking to Kerri I, then perhaps disappointed when I said I was not Kerri, but knew how they could contact her. “Do you know Kerri I?” the operator asked. “No, but I looked her number up. You could have done that, too,” I added with a little snip in my voice.  I got this reply, “Sir, we are Verizon, we don’t look up phone numbers.” Of course not. I tried to give her the correct number for her records, but she wasn’t budging and refused to listen. She did give me a little satisfaction (or agita) when she read out my own telephone number for confirmation so she could make a notation to get me off the call list. So Verizon really could look up numbers if they were pressed to do so, I thought.

I placed the phone back on its base with a little smile of victory, thinking that I had taken on Verizon and won. Sure. Now, I am just waiting until the calls start for someone other than Kerri I.

I have since found a You Tube video of Ernestine taking on a caller on “Laugh In.” “Please be aware, sir,” she noted, “that we at the phone company are not subject to local, state, or federal rules. We are omnipotent. That’s potent with an omni- tacked on.” Kerri I, I am sorry if I gave away any of your secrets to Verizon. I simply succumbed to a greater power than either of us.

Wednesday, August 16, 2017

Running Out of Stories?

During the winter, our friends Phyllis and Harvey came to visit us in the Berkshires for a skiing weekend. As Harvey and I were riding up on the chairlift together, I characteristically began telling a story that connected that moment in time to some event in my past. This is what I do; I tell stories or relate memoir monologues, if you will.
I completed my story, and Harvey said, “Wow! I think that’s one I never heard before.” The comment brought me up short. What was he implying about my storytelling?

I like to think my stories are all interesting both to me and to my listener. Not always the case. I also like to think the stories are in their first telling to my audience and are not recycled. Also not always the case, as Harvey’s comment seemed to show. Sadly, these days the recycling seems to be overtaking the new telling. Which has sparked a great fear in me. Could I be running out of stories!

This could be a serious problem for me. I’m reminded of an old joke. (Don’t stop me, if you have heard it before.) “What do you call a fly when its wings are removed? A walk (rim shot).”  So, what do you call a storyteller whose well of stories is drying up? The answer depends on how determined and insistent the storyteller is. I like to think I am both.

I have taken a few months off to deal with more pressing matters, but I am determined to get my mojo back and to get back into the storytelling racket! It’s a matter of finding some new stories to tell or some new audiences to tell the old ones to. Either would work as far as I am concerned. So I am not really concerned about running out of stories. What worries me is whether I can find an audience for my new or old stories and whether I can convince the audience I find to listen—at least as long as it takes to reach the top of a ski mountain or to get to the end of a blogpost.

Tuesday, June 6, 2017

Going Up!!!

We’ve been spending a lot of time in hospitals lately. My son Brett has had four operations in and around his brain in the past six weeks. The surgeries were followed by stays in the ICU (intensive care unit) and a few weeks in a rehabilitation facility. All of which allows me to generalize a little—hospitals are scary places. They have a look, a smell, and, most of all, a sound all their own.

I thought I had experienced most of the hospital sounds over the past few weeks. Bells, alarms, beeping monitors, loud hacking coughs, cheery nurses, and more. Then I heard something different and a little exciting during Brett’s most recent stay. When we entered the elevator on the ground floor at NYU Hospital, a recorded voice said, “Going up.” Nothing surprising there. But I could swear the words were spoken with an upward lilt. It sounded something like this, “Goooooing uP!”  Not to be outdone, when we entered the elevator on a high floor to start a downward journey, the voice said “Going down” with a little bit of a descending tone, like this: “GOOOing DOWnnnn.”
Movin' on up...
Now this may have been my imagination, but I know what I heard. I also see a metaphor here. There is a happiness when you are going up, even if it’s to a hospital room. And if you’re a visitor coming to see a friend or family member, even better. You’re on a mission of hope and joy. When you leave, you might be a little down. After all, you have just experienced being in a hospital!

We are all happy to be hospital free for the near future. There will be some scans to accompany Brett to on a regular basis and perhaps some other potential procedures down the line. Who knows? A lot is unknown when you are dealing with hospitals, no matter how many monitors, and dials, and tubes, and X-ray or CT or MRI machines are there to demystify the unknown. Good health is a precarious thing, as my mother-in-law often wisely noted. She put it this way: “As long as you have your health. . .” She often left the rest of the sentence blank, but we knew just what she meant.

I am happy to report that, for now, Brett has his health. And that sounds pretty uplifting to us.